For VIP status - during working hours (5 days a week from 9.00 AM to 9.00 PM). For VIP GOLD and VIP PLATINUM statuses - at any time of the day, 7 days a week (excluding specially announced holidays and bank holidays)
Personal manager - your personal assistant and consultant, a trader with many years of experience, well familiar with all the nuances and peculiarities of the foreign exchange market. This is a high-level specialist, capable not only to quickly and comfortably solve any technical issues that arise, with the least amount of time to organize deposit and withdrawal of funds, to consult on the full range of services of the company, but also competently and quickly to navigate you in the current market situation.
Your personal manager will comment on the current price movements in the market, help you interpret the latest news reports and give you an excursion into the history of the issue, provide you with the most useful and accurate information to make a detailed trading plan and make the best timely trading decision. For example, on your request, a personal manager will be able to contact you by phone or Skype to inform you if there is a price you are interested in or a good time to execute a trade.
Also, taking into account your wishes and needs, personal manager can discuss with you the reasonability of choosing a personal VIP trader with experience of successful management of an amount similar to your deposit, not less than 5 years, which you can fully or partially entrust to manage your account on individual terms.
Another opportunity is to use the Synchronous Trading service, compiling an investment portfolio of strategies of several traders-managers (Masters). He will also help you to analyze the trade of masters presented in the rating, compare their methods and results of work, and then choose the best for you portfolio of managers
Also at the service of all clients of the company (not only VIP) specialists of technical support department, which are ready to help you 24 hours a day and 5 days a week, regardless of your status. However, the services of a personal manager allow you to solve a much wider range of issues.
TeleTrade reimburses its customers part of expenses on transactions closed during the month. The size of rebate depends on the VIP status of the customer and is calculated basing on spread at the time of transaction closing and on commission paid by the customer for the transaction, but cannot exceed $ 10 per lot. Rewards are credited to the customer’s trading account at the beginning of each month but no later than the 5th day of the month following the settlement.
Example of calculating the rebate value for closed position:
Suppose a client closed a 10-lot EURUSD position within a billing month.
Spread at the close was 0.6 pips or $60 for a volume of 10 lots on EURUSD.
Commission for opening this transaction was $80.
For this transaction at the beginning of next month customer will receive 13% rebate of $140 or $18.2.
TeleTrade customers who have trading account with VIP status receive monthly interest on the amount of their own funds on their personal accounts every month.
Interest is credited to the client’s trading account from the 1st to the 5th day of each month following the settlement.
Basis for calculating the interest amount is the amount of the client’s own funds as of the end of billing month, excluding funds deposited into account during the billing month.
Suppose, at the beginning of billing period customer’s own funds are 50 000 USD taking into account open positions. There are also bonus funds in amount of 25 000 USD on trading account.
Basing on total amount of funds on trading account (75 000 USD), in order to receive accumulative bonus, turnover on trading operations during the billing month should not be less than 150 lots (2 lots for every 1000 USD).
In addition, during the billing month, customer replenished his account with 30 000 USD and earned 10 000 USD in this month.
The base for calculating the amount of accrual - customer’s own funds minus replenishment - will be equal to 60 000 USD.
If during billing month customer whose account has, for example, VIP status, fulfilled the terms of active trading then at the beginning of the month following the billing he will be credited 1200 USD.
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