For VIP status - during working hours (5 days a week from 9.00 a.m. to 9.00 p.m.). For VIP GOLD and VIP PLATINUM statuses - any time of the day, 7 days a week (excluding specially announced holidays and bank holidays)
A personal manager is your personal assistant and consultant, a trader with many years of experience, who is well familiar with all the nuances and peculiarities of the foreign exchange market. This is a high-level specialist that can not only solve any arising technical issues quickly and smoothly, organise deposit and withdrawal of funds in the shortest period of time and advise you on the full range of the company's services, but also walk you through the current market situation competently and quickly.
Your personal manager will comment on the current price movements on the market, help you interpret the latest news and give you an insight into the history of the issue, provide you with the most useful and accurate information to make a detailed trading plan and make the best timely trading decision. For example, a personal manager can contact you by phone or Skype per your request to inform you when there is a price on the market you are interested in or a good time to execute a trade.
Apart from that, considering your wishes and needs, personal manager can discuss with you an option of choosing a personal VIP trader with at least five years of successful management experience of an amount similar to your deposit, whom you can fully or partially entrust to manage your account on individual terms.
Another option is to use Synchronous Trading compiling an investment portfolio of strategies of several manager traders (Masters). They will also help you analyse the trading of Masters listed in the rating, compare their methods and work results, and then choose a manager portfolio that fits you.
Technical support department specialists are also at the service of all the company's clients (besides VIP) 24/5 regardless of your status. However, personal manager services allow for solving a much wider range of issues.
TeleTrade reimburses its VIP clients for a part of expenses spent on trades closed during the settlement month. The amount of cashback is calculated according to the spread at the time of closing the position and to the commission paid by the clients for the trade; but it cannot exceed $10 per lot.
During the settlement month, the client did not have any bonuses from the Company on his account.
Cashback is transferred to a client's trading account at the beginning of each month, but not later than the 5th day of the month following the settlement month.
Example of calculating cashback for closed position:
Say, a client closed a 10-lot EUR/USD position during a settlement month.
At the moment of closing the position, the spread was 0.6 pips or $60 for a volume of 10 lots on EUR/USD.
The commission for opening this trade was $80.
At the beginning of next month, the client will receive a 13% cashback of $140 for this trade, or $18.2.
TeleTrade recompenses of accumulated negative swaps for the transactions closed within the billing month to all VIP clients.
The compensation is credited to the client’s trading account at the beginning of each month, but not later than on the 5th day of the month following the billing month..
VIP clients receive monthly interest accrued on the amount of their own funds on their personal accounts every month.
Interest is calculated based on the amount of the client’s own funds as of the end of the settlement month, excluding funds deposited into account during the settlement month.
Trading on the client's account should be identified as active. For that to happen, the turnover on trading operations during the settlement month should not be less than 2 lots of normalized volume for each 1,000 USD of equity on the client’s trading account.
Interest is accrued on the client's trading account from the 1st to the 5th day of every month following the settlement month.
Example of accruals calculation:
Say, at the beginning of the settlement period client’s own funds equal to 50,000 USD, including open positions. There are also bonus funds in the amount of 25,000 USD on the trading account.
If we take into account the total amount of funds on the trading account (75,000 USD), in order to receive a cumulative bonus, the turnover on trading operations during the settlement month should amount to at least 150 lots of normalized volume (2 lots of normalized volume for every 1,000 USD).
In addition, during the settlement month, the client deposited 30 000 USD on their account and made 10,000 USD of profit that month.
The base for calculating the accrual - client’s own funds minus deposits - will amount to 60,000 USD.
If a VIP client met the active trading conditions during the settlement month, then, at the beginning of the next month following the settlement month, he will accrue 1,200 USD.
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