VIP Customer

Depending on the size of your deposit, you are given one of three VIP Statuses.

VIP (deposit amount from $50.000)

VIP GOLD (deposit amount from $100.000)

VIP PLATINUM (MIN. $500.000)

If you have several accounts, the total amount on your accounts is being involved in calculation.

The status of VIP customer provides the following benefits and privileges:

* A client might experience the necessity to swiftly deposit their trading account, for example, in order to make a transaction of a larger volume or to maintain an already existing market position. A decision about the advance account deposit is to be accepted on a case-by-case basis by TeleTrade's Financial Department.

One of our support team experts is always ready to assist you in the comfort of any of our offices located in more than 200 cities and 30 countries of the world. If needed, you will be provided with a computer and high-speed Internet connection or Wi-Fi.

We are always glad to meet you and ready to provide high-level support to make your work a pleasure!

Personal Manager

For VIP Status – working hours (5 days a week, from 9.00 to 21.00). For VIP GOLD and VIP PLATINUM – at any time of the day, 7 days a week (excluding specially declared public holidays and bank holidays)

Services Rendered by Personal Manager

Your personal manager becomes your personal assistant and advisor. He is the trader having long-term service as well as comprehensive experience covering any subtleties or details of the exchange market. The personal manager is a highly-qualified expert who is able to resolve all technical issues arisen out quickly and upon the conditions of admissible convenience, to arrange depositing/withdrawing the funds in short cuts, to provide you advice for all fields of the company services rendered as well as to lead you promptly and competently taking into consideration the current market situation.

Your personal manager gives comments on the current price movement at the market, assists you interpreting the recent news and provides you a retrospective view of the matter in question to develop an expanded trading plan and to take an appropriate and well-timed trading resolution. For example, acting on behalf of you, your personal manager can contact you by means of phone or Skype to inform you that the price you are interested in or a vantage point to conclude a deal.

Taking into consideration your wishes and needs your personal manager can, jointly with you, look upon the choice efficiency of your personal VIP Trader having the experience managing the amount that is analogous to the amount of your deposit not less than 5 years and who may be authorized by you, in full or in part, to manage your account upon special conditions.

Other opportunity enables to make use of the SyncTrading service and to develop the investment portfolio that unites the strategies of a number of traders masters (the Masters). Your personal manager also assists you with the analysis of trading effected by the Masters listed in the Rating, to compare their operating methods and effects and then to choose the portfolio of masters that is the most appropriate for you.

As well as the specialists of technical support department are available for all customers (not only for VIP customers) who can help you 24 hours a day, 5 days a week, no matter what your status is. However, services rendered by the personal manager allow resolve a wider range of issues.

Accumulative Bonus

• TeleTrade offers all clients (not only VIP) to join Accumulative Bonus Program – based on 24% per year – with monthly payments. However VIP clients are provided with some special additional benefits.
• VIP GOLD or VIP PLATINUM clients receive even higher bonus interest – 26% and 28% per year accordingly – based on the same special conditions
• Accumulative bonus per monthly period is credited at the beginning of the next calendar month. VIP clients receive 24% per year accumulative bonus interest (2% per month), and VIP GOLD clients get 26% per year accumulative bonus (2.16% per month), and VIP PLATINUM clients receive 28% per year accumulative bonus interest (2.33% per month).
• The accumulative bonus is credited to a VIP client account for all months during which there were no withdrawals. The condition to be met to qualify for such accumulative bonus is a minor activity in the trading account. To receive the monthly payout in a VIP account, the amount of traded lots during each monthly period should not be less than the amount of funds at the beginning of the monthly period in the ratio of 2 lots per 1000 USD. For example, 200 lots for 100,000 USD at the beginning of the month, 300 lots for 150,000 USD and so on. The calculation of commission includes only closed positions involving FOREX and CFD on metals instruments. These positions must meet the following requirements:
  • 1. the open position holding time is at least 2 minutes (120 seconds);
  • 2. the difference between the position’s open and close price is at least 0.05% of the open price (equivalent to approx. 0.0005 pips on EUR/USD).
• Please note that in case there are any other types of bonus in the account, under various TeleTrade bonus programmes, the total of all valid bonuses is automatically included in the amount of funds at the beginning of the monthly period. Due to that, the required number of traded lots in order to receive bonus interests at the end of the monthly period is estimated based on the total amount of funds at the beginning of the same monthly period, which also includes bonuses. In the example above, the amount of funds is to be considered as the total amount of funds. If the client's equity is 100,000 USD in the account, including current profits or losses for all positions, and, say, another 10,000 USD as bonuses, then the total amount of funds on the account is 110,000 USD, and to receive the accumulative bonus at the end of the monthly period, the client needs to have at least 110 traded lots.
• Meanwhile, any other bonuses received by the client are NOT included in the basis amount based on which the accumulative bonus interest is calculated.
• The basis amount for crediting the accumulative bonus interest (on a monthly basis) is the total amount of client's equity in the account as per the end of the monthly period, less funds deposited in the account within this monthly period. In other words, the accumulative interest does not apply to bonuses and newly deposited funds for an incomplete monthly period. However, the accumulative interest applies to the profit gained within that monthly period, including the profit gained within an incomplete monthly period.
• Let's say, based on the same example, the total amount of funds in the account at the end of the monthly period, taking into account the results of all open and closed trades as well as bonuses, is 170,000 USD. 10,000 USD of this amount is bonuses, 20,000 USD is the profit gained by the client within the monthly period, and 40,000 USD is additional funds deposited in the account by the client in the same monthly period. Provided that the client closed over 110 lots in that monthly period, at the beginning of the next monthly period the client will receive +2% of 120,000 USD, i.e. 2,400 USD. The amount 40,000 USD deposited within the monthly period and the bonus amount of 10,000 USD are not subject to monthly interest calculation. The interest is accrued on the client's equity worth 100,000 USD and 20,000 USD profit gained in the monthly period.
• If a VIP client has a number of trading accounts, the calculation and payouts of accumulative interests are carried out separately for each account.

These special conditions apply to all VIP statuses.

To know the details of the procedure of accruing accumulation bonus, contact personal managers.

Cashback on Your Trading Account

TeleTrade reimburses its clients for a portion of expenses paid for trades closed within a particular monthly period. The amount of cashback depends on the VIP status of the client and is calculated based on the spread size at the moment of position closure and on the commission paid by the client for executing the trades but it may not exceed $10 per lot. Cashback is deposited in the client's trading account at the beginning of every month but not later than on the fifth of the month that follows after the accounting month.

Cashback Conditions:

• At the beginning and at the end of the monthly period as well as on the date of cashback deposit, the client must hold the VIP status.
• Within the relevant monthly period, the client didn't receive any loans from the Company in the form of a bonus on his/her account.
• Within the relevant monthly period, no funds withdrawal must take place.
• The calculation includes only closed positions involving FOREX and CFD on metals instruments. These positions must meet the following requirements:
  • 1. the open position holding time is at least 2 minutes (120 seconds);
  • 2. The difference between the position’s open and close price is at least 0.05% of the open price (equivalent to approx. 0.0005 pips on EUR/USD).

Example of Cashback Calculation for Closed Position:

Let's say, a client closed a position of 10 lots on EURUSD within one accounting month.

Upon the position's closure, the spread was 0.6 pip or $60 per 10 lots on EURUSD.

The commission for position this opening was $80.

For this trade, at the beginning of the next month the client will get a 25% cashback of $140, i.e. $35.

Reimbursement of Negative Rollover

TeleTrade reimburses its VIP clients for accumulated negative rollover for the transactions closed within the previous monthly period. The reimbursement amount is credited to the client's trading account at the beginning of every month but not later than on the 5th of the month following after the accounting month.

Reimbursement Payment Conditions:

• The calculation includes only closed positions involving FOREX and CFD on metals instruments.
• At the beginning and at the end of the monthly period as well as on the date of reimbursement payment, the client must hold the VIP status.